IONOS hosting (formerly known as 1 & 1) may be a web host that has various website tools.
They cover most of the available hosting options such as shared hosting, VPS hosting, WordPress hosting, cloud hosting, and more.
This, including a decent price, has made IONOS a favorite in the world of hosting services.
But how good is IONOS Hosting?
For the purposes of this review, we mainly cover shared hosting services from IONOS.
We test a variety of things, including customer service, general usability, service uptime, and more to present you with the most comprehensive review possible.
Let’s dive into it.
General Info & Hosting Overview
|Our Rating:||Our Verdict: 4.5 ⭐⭐⭐⭐★|
|SPEED:||748 ms (April 2020 to January 2021)|
|UPTIME:||99.98% (April 2020 to January 2021)|
|SUPPORT:||Phone, Live Chat, Knowledge Base|
|APPS:||WordPress, Duda, Drupal, phpBB, Joomla|
|FEATURES:||Dedicated SSL Certificate, Dashboard, Website Builder|
|HOSTING PLANS:||Shared, VPS, WordPress, Cloud, Dedicated Server|
|SITE TRANSFER:||Not Free|
|PRICING:||Starting at $1.00/mo (renews at $10.00/mo)|
Alternative Hosting Providers
• Very Good Uptime
• Easy to Use
• 24/7 Customer Support
• Extremely Affordable
• Top 3 Load Time
• Multilingual Support
• Fastest Provider
• Good Uptime
• Free Site Migrations
Pros of IONOS Hosting
IONOS got off to a strong start, delivering excellent speed and uptime results.
But what else are they good at?
Let’s take a more detailed look.
1. Strong Uptime –(99.98%)
One of the most important metrics we measure when it comes to hosting providers is uptime.
You are paying to own your website online. If uptime is lacking and your site is done routinely, then your hosting service has failed you in your most vital area.
IONOS claims to have an uptime of 99.9%. According to their customer service department, the only reason they aren’t claiming 100% uptime is that they can’t account for natural disasters.
And so far from the information we’ve collected over the past ten months, its uptime has been a robust 99.98% with just a touch of an hour of downtime.
Here is the average uptime data for the last 10 months:
- January 2021: 99.96%
- December 2020: 100%
- November 2020: 99.95%
- October 2020: 100%
- September 2020: 99.99%
- August 2020: 100%
- July 2020: 99.98%
- June 2020: 100%
- May 2020: 99.93%
- April 2020: 100%
2. Good page load speed 748 ms
A slow site isn’t just annoying – when a page takes more than 5 seconds to load, more than 25% of your potential visitors will already be looking elsewhere.
Why is that?
Site performance can be a big problem when Google examines your site. Your top SEO score, which determines your placement on the world’s most popular show, largely depends on it.
Site speed is the fourth most important SEO ranking factor, behind only site security, traceability, and mobile device compatibility.
Therefore, a slow site is an instant turnoff for Google and website visitors.
We sleep in an era of instant communication and information. If you’re lagging behind, the user may be able to find another site with similar information that cares more about your experience.
That’s why it’s awesome to see that, in the last ten months, IONOS has created an honest average page load speed of 748 ms.
3. Free SSL security
Another significant feature of a hosting service is security. Luckily, it is a neighborhood in which IONOS excels.
The service uses a dedicated GeoTrust SSL certificate and a wildcard SSL certificate. This encrypts your website for advanced security, which are some of the things that should help you breathe a sigh of relief when conducting business online.
An SSL certificate is required to own an HTTPS website. If your URL starts with HTTP, Google will mark your site as unsafe. Furthermore, SSL certificates protect the information that is exchanged between users and therefore the site. This helps your clients trust you more, which is the backbone of any account.
GeoTrust’s Dedicated SSL Certificate includes the Server, Developer Shared Hosting, and Developer e-Shop packages services. For all Linux and Windows shared hosting arrangements, the SSL Wildcard certificate comes as standard.
4. Free domain and email packages
The extras are always nice. We like to see hosting packages bring some additional features at no cost once you sign up for one of their paid options.
Actually, IONOS offers two of the most common free functions, domain registration and email addresses.
A domain name is free for one year with the Critical, Business, and Expert shared hosting packages.
Linux and Windows packages accompany email accounts at any stage when it comes to a branded email account (another requirement if you want the individuals you do business with to take you seriously). Between 25 and 500 email accounts can be obtained by Windows subscribers, while Linux clients get between 10 and 100 accounts. It all depends on your chosen package.
5. Improved user interface
IONOS does not use the classic cPanel, but needs to develop your own custom backend. For those who are used to cPanel, it will be confusing and it will take a while to urge them to do so at first, but overall, it is quite easy to use.
In the control panel, you will manage domains, SSL certificates, email addresses, check your site statistics, etc.
IONOS has also added an improved search bar, where you will find settings and switch between products faster.
There are many mixed feelings from other users about the IONOS interface, especially since it is not very intuitive compared to cPanel. But it seems that IONOS has tried to improve the usability of the board and made it more logical to use.
Cons of IONOS Hosting
Now let’s take a look at what IONOS is missing.
1. Limited customer support
IONOS offers 24/7 customer support for unregistered users by phone or knowledge domain only. If you already have an account with them, you will also access support through live chat from their customer area.
We logged into our account to verify the IONOS Live Chat and asked the customer representative a simple technical question. However, the question was left unanswered because after a 20 minute wait our chat was canceled due to inactivity.
After a while we tried again and received a message that IONOS live chat is not available.
In general, it seems that the IONOS live chat option is inconsistent and you are more than happy to reach out to them for help over the phone or search for solutions in your knowledge domain.
2. Account registration is only possible in a limited number of countries
One of the things you simply won’t even notice about IONOS is that you can simply register your account with them only for a limited number of countries. Most of the countries are represented, except for example if you are in China and need to register with IONOS, it is impossible as it is not on their list.
The same is true of many of the ECU countries. Although IONOS was established in Germany and is still headquartered there, only some of the ecu countries are represented on the list.
Some examples where you cannot register with IONOS:
- European Countries (Poland, Romania, Netherlands, Portugal, Sweden, Finland, Belgium, Czech Republic, etc.)
So you might be happier to register before registering, even if you continue to register in your country.
3. Free website transfers are not allowed
If you’re migrating your site to a replacement web host, a great thank you for sweetening the boat is providing a free transfer.
It allows a surrogate customer to require some of the stress and financial burden of the method.
This is not something IONOS offers.
We force ourselves to ask your customer service department via live chat. According to Jean from customer service, they don’t offer free transfers, and he or she couldn’t give a solid answer when asked about pricing.
According to Jean, the transfer process must be priced individually to clients because it is charged by the hour.
IONOS costs, plans and payment methods
IONOS has two different types of shared hosting services, each with three web hosting packages to choose from.
First, they provide Linux hosting, which is simply called web hosting on the official website.
They also offer Windows hosting. Obviously, these different variations of shared hosting happen on different operating systems.
Both are priced well, but with the Windows option, you get a lot more features. There are three different levels of each browser to choose from.
Let’s start with Linux:
|Essential Plan||Business Plan||Expert Plan|
Re-news at $6.00/mo
Renews at $10.00/mo
Renews at $16.00/mo
|Other Features||• Basic CPU and MEM Resources|
• Free Domain
|• Enhanced CPU and MEM Resources|
• Free Domain
|• Maximum CPU and MEM Resources|
• SiteScan and CDN
• Free Domain
On the Windows side, you have a variety of larger plans that accompany a commitment period.
|Business Plan||Pro Plan||Expert Plan|
Renews at $10.00/mo
Renews at $12.00/mo
Renews at $16.00/mo
|Other Features||• Free Domain||• Free-Domain||• Free Domain|
IONOS accepts PayPal and mastercard payments.
Do We Recommend IONOS HOSTING?
Its flexible plans for Linux and Windows are affordable and include tons of useful features. SSL security makes this a really secure service, and we really liked that it comes with a free domain.
In addition, IONOS has provided fast charging speed and reliable uptime.
But there are also downsides. You cannot sign up with them in most European countries and therefore the promoted price of $ 1.00 / month rolls over to a much higher price of $ 10.00 / month.
We also don’t like their overly limited support options.
While IONOS doesn’t register as many wins as we’d like, it’s still a reliable hosting provider that will get the job done.
Best alternatives for 1&1 IONOS are:
For FAQ’s about choosing the best web hosting providers for you go through our detailed article over here
Further reading: Best Cheap Web Hosting in 2021!
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