Cloudways Review 2021: Features, Pricing & More!

Is This “Managed” Cloudways Hosting Any Good?

cloudways review

Cloudways is typically a cloud-based managed web hosting platform for fashion entrepreneurs.

For a number of main factors, it stands out from the competition.

For starters, it lets you determine yourself from five different platforms, including some heavy hitters like Google Cloud and Amazon Web Services.

But the biggest takeaway most people have when looking at Cloudways is that customizable pay-as-you-go plans. They do not require a long contract period like other hosting services and they even allow you to perform the service (including an online site builder) for free.

But how does Cloudways rate for some of the only hosting providers out there?

In this hosting review, we put Cloudways to the test, running a series of tests to determine whether or not it is worth the hard-earned money.

How does Cloudways compare to hosting heavyweights like Bluehost and Godaddy? Read on to watch

General Info & Hosting Overview

SPEED:540ms (February 2020 to April 2020)
UPTIME:100% (February 2020 to April 2020)
SUPPORT:24/7 Live Chat, Ticketing System, Knowledgebase
APPS:Amazon Web Services, Google Cloud, WordPress, Joomla, Drupal & more
FEATURES:Site cloning, Proactive monitoring, Website builder
HOSTING PLANS:Digital Ocean, Linode, Vultr, AWS, Google Cloud
PRICING:Starting at $10.00/mo (varies based on the server)

Pros of Cloudways Hosting

1. Exceptional Uptime

Uptime is one of the most important factors for a hosting service. After all, the purpose of hosting your website is to make sure that people can access it.

That being said, it’s hard to log out on anything above a 99.9% claim. And if you look at the typical uptime of shared hosting providers, you’ll see that 100% uptime is not a standard thing, even among cloud providers.

Cloudways claimed 100% average uptime from us via their customer support live chat. then they need to test it successfully. In the last three months, they need not have had the slightest downtime, showing 100% uptime.

Uptime is one of the most important factors for a hosting service. After all, the purpose of hosting your website is to make sure that people can access it.

That being said, it’s hard to log out on anything above a 99.9% claim. And if you look at the typical uptime of shared hosting providers, you’ll see that 100% uptime is not a standard thing, even among cloud providers.

cloudways review graph

In the future, we will update this analysis with more detailed details about uptime until more time has passed and we have obtained more data.

2. Live Chat Support

24/7/365 live chat service is offered by Cloudways, which is awesome.

Complex customer service inquiries are often tracked by Cloudways via online ticketing. These are usually created by Cloudways staff or by the users themselves.

For that, however, you must have an account with Cloudways before starting any support. there is a free registration option, but you still need to provide some information before they talk to you.

For now, we are going to specialize in the particular experience we had speaking with a support representative.

Our customer service chat was immediately connected, and we got friendly and prompt responses.

cloudways chat

We asked a two-part question to measure the effectiveness of the supporting response.

Abbas started directly in the first half of our question.

He partially answered our question about migration, ignoring the part about value. once we hit the question he was quick to reply and even provided us with a link. However, he did not address the last half of our question, so we repeated it.

In short, while it wasn’t the simplest live chat we’ve ever had, our questions were answered quickly and thus the conversation was helpful overall.

3. Proactive Monitoring

One feature that we love about the Cloudways shared hosting plan is proactive monitoring.

Basically, when the server or stack is down, Cloudways arrives bent to let you know.

They keep you updated as they begin to investigate the explanation of the matter.

Nobody wants to make sure their website goes down, but it happens. It is best to listen to the company first before you are successful in bending them. That way, the hosting service can let you know directly what the difficulty is, what is being done to handle it, and how long they think the problem will persist.

There are also application monitoring tools built into the platform and customers can monitor all the applications that are hosted on a server.

Two different levels of tracking come with this service.

  • Analytics displays all PHP requests as well as traffic information, disk usage, and MySQL requests.
  • The log shows the error log and the website access log.

4. Free Trial

It is always good to determine a company that is willing to take on the services it offers.

Cloudways is one such company and offers a three-day free trial.

While three days is not really a time for you to insist on service, it can give you a general idea of whether or not you want to continue with Cloudways.

Many hosts opt for a money-back guarantee instead of a free trial. It’s good to make sure that Cloudways is willing to let you test your hosting without investing any money.

5. Fast Page Load Time

When you host a website (regardless of the size of your business), you need to focus on speed.

Loading time is vital to the success of a website for a couple of key reasons.

  1. Your SEO score takes user experience into consideration. Speed can be an important part of the user experience.
  2. New prospects are impatient and may leave your site if it doesn’t load fast enough.

How fast is fast enough?

When your website takes between one and five seconds to load, the probability that an opportunity will bounce increases by 90%.

So clearly faster is better.

Can Cloudways deliver that speed?

It seems so, over the last three months, your average page load time has been a solid 540 ms (0.5 seconds).

cloudways review

We are still in the process of obtaining more information, however, and will continue to update their uptime and speed as time goes by.

6. Free First Time Site Transfer

When you change your hosting provider to an established website, you must transfer that site to the new service.

Fortunately, Cloudways offers your first transfer free of charge. This helps you reduce costs and make the switch easier.

7. Free SSL Certificate Security

Security is vital, especially for a small business website. Your customers came to know that they will trust your site.

As such, many shared hosting providers offer Secure Socket Layer (SSL) certificates. While some make you buy this essential security update, Cloudways includes it for free.

An SSL certificate means that your URL will have HTTPS in front. Why is it a big problem? In addition to avoiding potential security threats, Google marks all HTTP sites as unsafe through its Chrome browser.

If you were trying to urge a customer to trust you with their master card information, being tagged as unsafe by a popular browser would seriously hurt your chances.

8. Easy to Use Control Panel

Instead of the classic cPanel used by most shared hosting services, Cloudways uses a custom panel. It might take a while to get used to at first, but overall, for both beginners and intermediate users, it is reasonable and easy to use.


You can manage domains, access monitoring tools (analysis, logs), activate SSL certificates, schedule automatic backups, modify application settings, etc. from the server administration panel. So essentially, with the CloudWays dashboard, anything that can be accomplished with cPanel is also doable.

Cons of Cloudways Hosting

1. Premium Support Costs Extra

Previously, we praised the responsiveness of the Cloudways support department and that we stand behind it 100%.

The problem with your network is that:

You must have an account to request any level of support, and
You can get support back if you pay more.
Support is important and tons of successful companies endorsed their customer service effectiveness.

We think it’s wrong to charge extra money for better support.


Cloudways has three levels of support. they are Standard, Advanced, and Premium

  • The basic alternative is free and includes live chat, self-service software, support for platforms, and support for infrastructure. Proactive monitoring alerts are issued, but that’s it. there is 3-hour ticketing pending high priority issues.
  • The Advanced level has everything included within the Standard option. Add a 30-minute ticketing system for top priority issues. It also includes customization support and starts at $ 100 per month.
  • Premium Support has a 10-minute ticketing reaction time for top priority issues. It also grants access to a personal Slack channel and phone support. This starts at $ 500 per month.

2. No Domain Registration

You cannot register a domain with Cloudways if you are creating a new website.

With a third-party site like GoDaddy, it should be done. It can be difficult to direct the URLs to the hosting settings on top of that.

Hosting is also provided by many third-party domain providers. It may be easier for people to use a service on the same site that allows it to be completed.

3. Extra Cost for Email

Another service that hosting providers want to add for free is email accounts.

Email services are not included with Cloudways. If you want branded email through Cloudways hosting, you need to run a service called RackSpace.

Charges $ 1 per email account per month. While this is not a huge amount, it can add up for larger companies with about 100 employees.

Most hosting services provide some level of email services even through their most basic plans.

CloudWays Pricing, Hosting Plans & Quick Facts

As plans progress, Cloudways has a pay range. There are no contracts or periods of obligation.

For Cloudways, subscribers can pay monthly or by the hour. Depending on the server you select, plans vary.

Cloudways provides around 7 and 14 separate plans for each service.

DigitalOceanLinodeVultrAmazon Web ServicesGoogle Cloud
Processor1 Core1-Core1 Core1 vCPU1 vCPU
Storage25 GB25-GB25GB20-GB20GB
RAM1GB1 GB1-GB1.75GB1.70GB

Do We Recommend Cloudways?


CloudWays delivered fast page load speed and incredible uptime with no downtime during the 3 month trial period and we have high hopes for the next few months as well.

We were also huge fans of their responsive programs and security solutions for surveillance.

While we don’t like their tiered network, live chat support is available even on the free tier, and it’s super effective.

All in all, this is often an honest service with a good variety of plans to decide on.

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Hey. P.S. Have you ever used Cloudways? Please suggest posting a comment below, positive or poor, as long as it is beneficial to our guests, it does not really matter. Thanks for supporting you. 🙂

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