Cylance Smart Antivirus Review In 2023: Features, Support, & More!

Cylance Smart Antivirus Review
Cylance Smart Antivirus Review In 2023: Features, Support, & More!
Cylance Smart Antivirus Review

Unlike most other antiviruses, Cylance Smart Antivirus Review aims to form a light and passive experience by scanning and quarantining threats on its own. I was very curious to find out that Cylance uses a new AI technique (AI) that prevents threats from adopting. In this way, you will detect old and completely new threats, but ultimately let the US state down with your lackluster weather coverage results.

In addition to its malware protection, I also tested its impact on system performance, ease of use, customer support, and value for money. However, thanks to its complete lack of additional options, it should bother you if you’re selecting a lot of full packages like Norton or McAfee.

Despite this, I’m a big fan of Cylance’s minimalist approach to device security. it’s a coffee hit on your system and focuses on the core aspects of device security. If future updates fix the period issues I ran into, I’d be very happy to use Cylance as my main antivirus answer. You will be able to try Cylance safely for thirty days with its money-back guarantee. Although the method was difficult, my refund request was accepted every week of communication, and I had the money back in my account after four days.

In a Rush? Here’s a 1-Minute Summary

  • Disappointing malware protection. Cylance got a detection rate of eighty-five, which is pretty low considering the commercial standard is ninety-eight.
  • No additional options. Unlike other antivirus suites, Cylance does not include any additional options like VPN, password manager, or firewall.
  • Simple apps on every desktop and mobile. offered on Windows, Mac, Android, and iOS. Installation is easy, and checking for threats and settings should be done through the distinctive web-based dashboard.
  • Direct customer support by email only. It offers email support and a nearby knowledge domain, however, there is no 24/7 live chat or phone support.
  • 1 client configured with renowned business solutions. Since Cylance only offers its malware protection, there is no need for bed plans. Business users will contact the company to get a personalized quote that suits their business.


Cylance’s security is based on AI, not like most other antiviruses that use heuristics, hash matching, or matching computer memory units. Cylance’s AI analyzes each file and scores a huge number of knowledge points, which turns into a virtual maze. As a suspicious file navigates the maze and attempts to alter properties, it gives a score that determines how suspicious it is. If the score drops low enough, it is classified as a threat.

Unfortunately, I was frustrated by the performance of its AI scanner. Cylance did not achieve the simplest result of the time tests, and the malware scanner was confusing to activate.

Real-Time Protection — Surprisingly Low Detection Rates

Real-time protection is Cylance’s primary focus, mistreating AI as the backbone of its threat detection. Knowing this, I began testing Cylance with high expectations. Unfortunately, I was surprised to find that the best detection rate I got was only eighty-five. This can be quite dangerous, especially since Norton detected 100 percent of temporary threats.

If Cylance detects a threat, it will quarantine the file and notify you, but you must navigate to the Web Threat Dashboard to take any further action. Here you will be able to whitelist a file if it is harmless or secure it as a strong threat for further review.

Cylance Smart Antivirus Review In 2023: Features, Support, & More! Security
Cylance Smart Antivirus Review

Malware Scanner — Hidden but Powerful Virus Scanning

In the latest tests, Cylance detected 99.6% of malware. This puts it in the top tier of antivirus programs, though slightly below the 100% malware detection rates Norton achieved during our scan tests.

The Cylance team claims that it will prevent threats from reaching your computer as the malware scanner is disabled by default. This is usually really quite unwise as they only got eighty-fifth grade in period protection so threats will still build it on your computer. therefore, if you already have existing malware on your device after transferring Cylance, you will not see it at first.

You can activate the Cylance malware scanner by scrolling down to your computer’s prompt and setting the advanced user interface to run at startup. this is often done by opening the prompt window and entering “CylanceUI.exe -a”, with “-a” being the parameter to display mechanically. Although you’ll only have to try this once, it can be quite daunting for those who aren’t tech-savvy enough or those who don’t want to have automatic scans on the market as soon as you download an associate-grade antivirus.

Cylance Smart Antivirus Review In 2023: Features, Support, & More! Security
Cylance Smart Antivirus Review

While scanning for malware, Cylance flagged several harmless files as threats and isolated them (known as false positives). All of those files were .exe (installers) in my Downloads folder, many for well-known programs that shouldn’t be considered dangerous. Overall, Cylance flagged nearly 80 files as false positives, which is significantly above alternative antiviruses. for example, Norton 360 did not mistakenly mark any legitimate files as harmful.

Cloud File Scanner — Helps Improve Future Malware Detection

Cylance sends any discovered threats to the Cylance Cloud, a Cylance information pass that keeps track of all flagged threats. It then performs a lot of in-depth file analysis without affecting your system performance. the information contributes to long-term threat detection by helping the Cylance system to recognize them. this is usually optional, though there’s no real reason to show it (unless you’re very privacy-conscious). Cylance can gain access to information such as your computer’s software system and specs, however, I still recommend keeping it turned on. The more people submit files for analysis, the more accurate future malware detections are.


Cylance does not offer more options that are associated with other antivirus brands, such as associate-grade built-in positive ID manager, VPN, parental management software suite, or ad blocker. However, you can see this as an advantage if you don’t want these additions.

However, there are several ways this could be a drawback. for example, Cylance doesn’t tell you about dangerous websites, unlike alternative antiviruses. for example, Norton detected phishing websites and prevented me from accessing them. Although your alternative browser might report some dangerous sites, Norton detected even the best-performing browser (Chrome). In addition to other security features, BullGuard offers a gamer mode feature that optimizes your computer’s performance while you have fun. Additional features don’t necessarily provide virus protection, but instead, provide a more robust experience for doing the things you love while staying protected.

You may not be ready for more options with Cylance, however, this may allow you to settle for your third-party apps instead of forcing your own on you. You’ll be able to select from completely different ad blockers, browser extensions, and VPNs to create your ideal security setup.

Ease Of Use

One of the main attractions of Cylace is its simplicity. It replaces the same old deep native consumer with a basic interface and web-based dashboard to create any changes. While some users may be confused at first by this distinctive approach of a buyer’s antivirus, it works well to simplify device security.

Despite its simplicity, Cylance still needs 2GB of RAM to run. Most of the big-name antiviruses need this amount of RAM, though they will still provide a lot of other features. it will hit your computer performance the most like an industrial antivirus, but with less to offer. At first glance, Cylance will only need 300MB of available space, much less TotalAV, which requires 1.5GB of free space. These requirements also mean that it will run on the vast majority of computers.

Cylance is available on Windows (7, 8, 8.1, and 10), Mac (10.9 to 10.15), and golem and iOS (all versions). Language support for Cylance is only available in English, Portuguese, and Japanese. this can be quite limited compared to antiviruses like McAfee and Norton, which offer more than a dozen different supported languages ​​to install.

Web-Based Dashboard — Strange for a Consumer Antivirus But Works Surprisingly Well

Unlike most antivirus software with graphical software, Cylance uses a web-based dashboard that can only be accessed through your browser. However, Cylance is not the first to do this, as Sophos also offers a web-based control panel. Sophos’ web-based control panel was slow once I tried it, occasionally taking over 30 minutes to load. Cylance never had that issue, and I was able to update settings quickly, where it had been tedious and took a while to update.

Here you will see each of the devices you have followed and their associated activity. If it finds a threat to your system. It will disintegrate and show up here, however, you will choose to mark it as safe or make sure it is a threat.

Cylance Smart Antivirus Review In 2023: Features, Support, & More! Ease Of Use
Cylance Smart Antivirus Review

The board also has some limited settings, but apparently, you won’t need to change any of them. Cylance may give you the option to display settings that increase protection. For example, it will turn off automatic protection against abnormal or suspicious files, things that are turned on at the top left.


The downside of Cylance’s browser setup is that you only need one online association to try to do anything important. For example, you’re out of luck if you’re offline and want to change settings or take a harmless quarantine leave. There are a couple of benefits to the current approach. First, if you are away from your device but have access to a browser. This could be very useful for keeping an eye on your device from afar. Second, this approach further reduces the vulnerability of your device. In theory, if you’re going to manage something internally from your device, so will some malware.

Since antiviruses use system resources to protect your device, they continually cause some level of impact on your device’s performance. However, I was greatly affected by how minimally Cylance affected my computer. The performance consisted of being 1 Chronicle slower once the software system is started and just five steps slower once web pages are opened. This was minor though and wasn’t even something I could notice as it attacked my computer often.

When these actions take only a few seconds, to begin with, the distinction is negligible. However, these figures still place Cylance as one of the fastest (if not the fastest) antivirus I’ve tested. This may be due to the marginal bloat included with the program: not having multiple options or an elaborate graphical interface helps performance.

Mobile Apps — Focus on Simple Core Security

To use the Cylance mobile app, you’d like to log into your network control panel and choose “Add a device” under the My Devices section. It will then enter your email and send you a link that, once opened on your phone, can activate the Cylance app.

The app doesn’t offer more features than you usually get with other antiviruses (think anti-theft or parental controls), but it keeps things as streamlined as the desktop. This includes:

  • Malware Scan: Scans for malicious apps on your phone.
  • Vulnerability scan: For things like sideloading (unofficial apps), retired software packages, and disabled security measures like the lock screen.
  • Local Network Scan – Checks the network for activity and suspicious devices.

I like pure objective security because I realize that various mobile antivirus apps are unnecessarily bad. However, if you’re trying to find these forms of options, you’ll be more satisfied with a full security suite like Norton 360.

Cylance Smart Antivirus Review In 2023: Features, Support, & More! Ease Of Use
Cylance Smart Antivirus Review


Cylance only offers a mission in email type but from my experience, it was absolutely quick and easy to access. The mindset also provides a good deal of elaborate information that covers a variety of potential problems. Together, they cover all the issues you might have, but it’s still unsatisfying that there’s no live chat to help users with major issues.3

Email Support — Easily Accessible Contact Form and Fast Responses

I contacted Cylance support via the contact type on their website. Asking whether or not the program was restricted to specific devices in some countries (since I would look this up on a review website). It took them just over an hour to get back to Maine. That would be a good time, and they sent Maine some helpful links to find the answer to my question.

The lack of live chat can be a bit unsatisfying once such a large number of competitors have the option, however, it’s nice that email support gives such quick results.

Cylance Smart Antivirus Review

Online Knowledge Base and FAQs — Good Information, Hard to Find

The information here is of a normally high standard and gives you plenty of answers to the combat problems you’ll encounter. For example, I had seen “Abnormal” and “Suspicious” files labeled on the dashboard, but wasn’t sure of the distinction – the FAQ quickly cleared it up on my behalf.

Also, there is a full PDF user manual with lots of information, detailed instructions, and a quick start guide to help you install and build the app.

Cylance Smart Antivirus Review In 2023: Features, Support, & More! Support
Cylance Smart Antivirus Review

I searched that there was also an inactive Nursing Associate community forum, but couldn’t find it anywhere. This may be a nice addition to the support features, but it seems to have been taken offline.


Cylance offers its antivirus protection at a very reasonable price compared to several competitors. It will do this by running any option in the other side’s period of malware protection and scanning, but this might just make it your go-to antivirus.

Cylance Smart Antivirus — An Affordable Option That Protects Up To 10 Devices

Cylance has a configuration for home users, which incorporates protection and malware scanning. It’s a decent possibility if you already have a free security software suite installed solely on your device, like a VPN or parental controls.

Cylance is also terribly clear with his rating model. You will be able to defend one device, 5 devices, or ten devices for up to one year. Unlike major competitors like Norton and McAfee, which offer monthly and multi-year subscription plans, Cylance only offers 1-year plans. While the value fits how you’d like to protect multiple devices. You’ll get an hour’s discount on your first year with Cylance.

However, if you’re trying to find the Associate in Nursing antivirus suite that already comes with a lot of those extra options, then you’re happier with Norton 360. It has 100 percent period detection and scanning rates, built-in VPN Associate in Nursing, parental controls, password manager, and more. For what you get with the package, Norton offers a lot of value.

BlackBerry Protect and BlackBerry Optics — Business Plans for Large Enterprises

BlackBerry owns Cylance and has expanded further into the cybersecurity world. A method in which it renamed Cylance business protection under the BlackBerry bundle. Shield offers the following to enterprise customers:

  • AI-based security to prevent business breaches.
  • Granular role-based access to security administrators will offer permissions to the relevant people.
  • Configure which devices will access your settings.
  • Blocks the exploitation of the device’s memory.

The optic could be a security add-on to the Shield that adds options like Intel Threat Detection, write-in account mirroring, DNS visibility, and more. However, these are a bit outside the scope of this review. Shield and Optics evaluation models are not publicly offered on the company’s website, but you should contact them for a personalized quote for your business.

30-Day Money-Back Guarantee — Test Cylance With Zero Risk

Cylance incorporates a 30-day money-back guarantee with all of its plans. The website states that it will only send an associate degree email to support. During this era, Cylance can guarantee a no-questions-asked refund. However, I first needed to prove that it works. Once the linguistic communication was ready for the annual associate degree purchase program. I tried Cylance for a couple of weeks and therefore wrote an associate degree email to customer service requesting a refund. This may be where I saw some problems.

I first checked the official Cylance support website but was told that my order range was from a third-party reseller because I bought it from the UK. They kindly joined Maine on the reseller’s website. Where I submitted two refund requests a week, but haven’t heard from any of them.

I contacted Cylance directly once again, and WHO processed the refund on my behalf. It had been out of the smoothest refund experience but was glad it corrected this as soon as I made them aware of the issue. I received the cash in my account four days later.

Cylance Smart Antivirus Review

Save 10%

10 Devices

$49.00per year

Save 41%

1 Device

$29.00per year

Save 20%

5 Devices

$39.00per year

Final Verdict

Cylance incorporates some basic benefits over the competition. It’s not loaded with more options and I liked this minimal approach to virus protection. However, I was ultimately frustrated by Cylance’s low score of 85.1% during the period scan. With many top antiviruses get a 100 percent ideal score for this test. It’s hard to give up a pass from Cylance, as this is one of their main points of commercialism.

Suppose you want comprehensive protection with useful add-on options like a VPN or parental controls and the next-period detection rate. In this case, you will be more satisfied with a special antivirus. Norton 360, TotalAV, or Bitdefender offer these options and many at affordable prices.

In short, Cylance is good for those looking for a simple antivirus that doesn’t affect their computer’s performance. You’ll try Cylance risk-free with their 30-day money-back guarantee and receive a full refund if you change your mind. I tried the refund policy myself and got my refund within four days.

FAQ: Cylance Antivirus

Is Cylance antivirus any good?

Yes, Cylance is a reasonable and efficient antivirus. It had a 99.6% malware detection rate, but only had an associated level of 85.1% period detection rate. This can be abundant below other top-brand antiviruses. For example, Norton achieved 100 percent period detection rates within the same tests. It’s easy to use and has minimal impact on your computer’s performance. Making it an ideal complement to other security software packages like VPNs or parental controls.

Can I use Cylance antivirus for free?

Cylance does not have a free version. However, you will sign up and use the 30-day money-back guarantee to do it yourself. I tried it myself: Cylance directed Maine to a third-party reseller since I brought the antivirus to the kingdom. I got no response once 2 email attempts from the third-party dealer. So I contacted Cylance one more time and they went back to Maine right away and processed my refund themselves. It only took another four days to get the money back into my account.

Do I need an internet connection to use Cylance?

No, Cylance still protects your device in offline mode. However, it is suggested that you browse once possible so your internet control panel is updated and policy updates are applied to your native consumer.

Is Cylance antivirus safe to use?

In tests, Cylance only detected 85% of malware in real time. However, Cylance is a legitimate antivirus provider. It’s owned by BlackBerry, a well-established tech company that has migrated from creating hardware to developing security software.

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