HostMetro Hosting Review : Features, Pricing & More!

HostMetro was recently founded in 2012 to focus on providing only shared hosting.

It is also one of the only web servers with a “guaranteed price lock”, so its price does not increase by 200% when it comes time to renew.

HostMetro hosting review

Plus, they have 99.9% uptime to complete an honest range of offers for budget-conscious customers.

But are all those statements too good to be true?

We discovered a basic WordPress website on the HostMetro Mega Max plan and have monitored and analyzed its performance over an extensive period of time, compiling the most important results, including uptime and speed, to be ready to bring you this review. impartial.

Let us begin .

General Info & Hosting Overview

Our Rating:Our Verdict: 3.0⭐⭐⭐
SPEED:942 ms (February 2020 to January 2021)
UPTIME:99.98% (February 2020 to January 2021)
SUPPORT:24/7 Live Chat, Phone, Email, Knowledge Base
APPS:WordPress, Joomla, Weebly, Drupal, phpBB, etc.
FEATURES:Unlimited Bandwidth, Storage, Websites and Email Accounts, Website Creator, Install Softaculous, SSL Certificate Encryption, and much more
SITE TRANSFER:Free (within 30 days of account creation)
PRICING:Starting at $2.95/month (no higher renewal fees)

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• Easy to Use
• 24/7 Customer Support

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• Extremely Affordable
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• Fastest Provider
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Pros of HostMetro Hosting

HostMetro has many advantages for them. We especially like its fixed price guarantee and improved uptime.

But what else do they offer?

Let’s take a more detailed look.

1. Average 99.98% uptime

HostMetro delivered an average uptime of 99.98% over the last 12 months. This is usually a solid result, especially compared to previous years, as they consistently showed below-average results (for example, in the latest testing period, they returned 99.81% uptime).

However, looking at last year’s data now, HostMetro consistently shows better results.

HostMetro last 12-month uptime and speed
HostMetro average uptime | See stats

Average uptime of the last 12 months:

  • January 2021: 99.95%
  • December 2020: 99.94%
  • November 2020: 99.99%
  • October 2020: 100%
  • September 2020: 100%
  • August 2020: 99.92%
  • July 2020: 100%
  • June 2020: 99.98%
  • May 2020: 99.98%
  • April 2020: 99.99%
  • March 2020: 99.99%
  • February 2020: 99.98%

2.Decent customer service

HostMetro offers 24/7 live chat, email support, a knowledge domain, and also phone support (available weekdays from 8 am to 8 pm (CST)).

We tested their live chat and our experience with HostMetro’s customer service began practically. Their agent was quickly connected and answered all of our questions in a timely manner.

HostMetro support live chat

However, one thing to keep in mind is that before you start your chat, you will need to provide them with some personal information (name, email address, primary domain name), so please confirm that it is okay at that point.

3. Fixed price guarantee

Most hosts suck you in at a ridiculously low fee the first time you check in with them. When your plan ends and it’s time to renew, that low fee disappears and your price can seemingly double or perhaps triple overnight.

However, HostMetro bucks that trend, guaranteeing your initial sign-up fee, even for future renewals.

It’s an amazing deal, offering a huge price advantage if you intend to stick with them long-term.

For the best month-to-month hosting, use Dreamhost.

4. Free website transfer (with limitations)

HostMetro will happily migrate your existing website to their servers for free.


Only if it does not exceed 3 GB. Otherwise you are alone.

And the site transfer must be requested within 30 days of creating an account.

If you’re not satisfied, you can always cash in on their 30-day money back guarantee, no questions asked.

5. 99% uptime guaranteed

The Terms of Service page for many hosts is where optimism dies.

What initially seemed like such an honest deal quickly turns into a nightmare as you read one questionable policy after another.

However, you come across something good every now and then that restores your trust in some businesses.

Buried within the HostMetro Terms is their Uptime Guarantee policy.

If your average annual uptime falls below 99%, you will get a free month of hosting credited to your account. Although this mark is less than the typical uptime we’ve seen from other hosts, it’s still an honest policy that shows they stand behind your service.

Some standard exceptions also apply, although they are quite common. If single events such as a natural disaster or major attack occur, this downtime will not be factored into the average uptime calculation.

6. 30-day money-back guarantee

If you are dissatisfied at any point during your first 30 days as a replacement HostMetro customer, you will invite a full refund. Overall, that’s a great thing.

Just keep in mind that there are a couple of issues that will affect your refund amount.

First, refunds only apply to hosting plans. So that means other add-ons like backup services or domain names are non-refundable.

The good news about domain names is that if you bought one, you will take it with you to a different host.

However, if you got one for free through HostMetro, the traditional cost is often reduced from your refund balance. They will also subtract the value of the free SSL certificates. Please confirm to verify your plan when you get these “free” extras, as they could literally cost you when it comes time to request a refund.

7. Unlimited features included with your cheapest plan

HostMetro offers tons of unlimited features even with its cheapest plan.

For example, you will get a large number of Internet sites, email, and FTP accounts. Your bandwidth and storage have a quota for the maximum hosting space, however, according to HostMetro, 95% of its customers will never reach this limit. In case you reach the quota, you must contact the customer service to increase it free of charge (if you are within their terms).

Considering the percentage of other hosts on the market who want to limit their cheaper plans, we are pleased to hear that HostMetro does not do this.

8. User-friendly instrument panel and dashboard

The HostMetro backend shouldn’t be a hindrance to navigate. It is also quite common among other hosts on the market. From there, you’ll access your domains, billing, services, and more. On most pages, you will also see usage statistics. On the left side of the client area, under “Actions”, you will find the dashboard login.

HostMetro client area

HostMetro uses traditional cPanel as its impact panel. It is easy to use and you will find everything you need for website hosting from there without difficulty. A query bar is also included to make things even smoother.

HostMetro cPanel

Cons of HostMetro Hosting

HostMetro has very little to love, but unfortunately, there are also some downsides that come along with their services.

Let’s start with a slow reaction time.

1. Slow page speeds

During the last 12 months, HostMetro somehow managed to put page load times of 942 ms. And this is usually not great news.

HostMetro Speed Feb 2020 - Jan 2021
HostMetro average speed See stats

That makes HostMetro 3 times slower than our fastest A2 Hosting host.

Considering that  a single second delay can result in 7% fewer conversions, HostMetro may cost you more in lost sales than actually paying for their service.

The worst part is that they have been consistently below average almost every month. So it wasn’t like there had been a bad month that lowered her results.

2. Backups are not free

Backups are an important feature because problems will undoubtedly arise from time to time. Most hosts offer them in some way, either free or paid.

The HostMetro Terms say that they provide “free backup services as a courtesy.”

Sounds great right? Having regular backups available can avoid tons of hassles if your site gets hacked.

But there are 3 huge problems:

  1. This backup service only runs once a month (ideally you should have it daily or weekly at a minimum).
  2. They will only do a 1GB size backup. That’s not very big, to be honest, so he’ll probably pass it at some point.
  3. And worst of all, to revive the backup, it’s going to cost you $ 39.95.

If you want to urge your sites to be protected on a weekly basis, you will have to pay $ 19.95 a year. However, if you sign up with your Super Max Plan, free backups will already be included in the package anytime (weekly).

3. Only shared hosting

HostMetro only offers two shared hosting plans. No VPS, cloud, or dedicated hosting options available.

That will make it difficult to scale your existing infrastructure if you get through things quickly, forcing you to maneuver to a different web hosting company in the near future if you get to that point.

4. Restrictive free domain offer

They offer a free name when registering, but as long as you use their coupon code “FREE DOMAIN”.

Domain name renewals (or purchasing additional ones) will cost you $ 14.49 more, which is more expensive than many other major name registrars.

5. Short-term plans are more expensive

HostMetro advertises a price of $ 2.95 / month. However, to boost that price, you need to sign up for a full three years.

There is no plan that lasts less than a year. And even that one-year option will cost $ 4.95 / month. In addition, you may have the option of choosing a biennial plan with a monthly price of $ 3.95.

HostMetro billing cycle

HostMetro Pricing, Hosting Plans & Quick Facts:

HostMetro provides shared hosting only. Here is a short rundown of their mutual plans for hosting:

Mega Max PlanSuper Max Plan
Email AccountsUnlimitedUnlimited
Other Features•Free SSL and SiteLock Security
•Anytime Backups Included

Quick Facts:

  • Free Domain name? YES
  • Ease of Registration – The registration process can be a bit difficult. this could be easier.
  • Payment methods: mastercard, PayPal.
  • Money back: 30 day money back guarantee.
  • Hidden fees and clauses – Site migration and free backups are limited. No hidden fees.
  • Upsells: a couple of upsells.
  • Account activation: can take a long time. will make activation instant by paying a $ 5 fee.
  • Dashboard Control Panel and Experience: cPanel.
  • Application and CMS installation (WordPress, Joomla, etc.): Easy 1-click installation of popular applications and CMS with Softaculous.

Do We Recommend HostMetro?

Yes and no.

HostMetro’s customer service is decent.

Also, their ‘price lock guarantee’ is pretty cool. They come with a lot of handy unlimited features and have a solid industry-average uptime.

On the downside, HostMetro comes with one of the slowest page loading speeds we’ve seen. Considering site speed influences – not just user experience, but also your search engine rankings and conversions on your website – there’s a serious danger to your bottom line (read: income) here.

Honestly, there are lots of web hosts out there that will give you much better page loading times, more stable uptime, and better feature package for the same (or less) bucks.

Best alternatives for HostMetro are:

Very Good Uptime | Easy to Use for Beginners | 24/7 Support
Read Bluehost review

Affordable | Top 3 Load Time | Multilingual Support
Read Hostinger review

Best Monthly Plan | 97-Day Refund time| Unlimited Bandwidth
Read DreamHost review


For FAQ’s about choosing the best web hosting providers for you go through our detailed article over here

Further reading: Best Cheap Web Hosting in 2021!

To Read more similar articles click here

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