You know Norton WiFi Privacy (Review).
They are the preferred antivirus brand owned by security conglomerate Symantec. They also have a VPN (and a free proxy) that we recently reviewed: SurfEasy.
But you almost certainly don’t know of a VPN service called Norton WiFi Privacy.
They aren’t one of the most well-known VPN providers. They don’t even use the word “VPN” in their name. To find it on the Norton home page, you’d have to do a lot of digging. (Hint: it’s in the footer somewhere.)
That’s not a promising indication. Finding product details shouldn’t be that complicated. Unfortunately, this becomes a recurring theme.
However, before we completely dismiss them, let’s complete this Norton WiFi privacy review so you can frame your own mind.
Norton WiFi Privacy Overview
|USABILITY:||Very slow server speed|
|LOG FILES:||Some Logging Policy|
|SUPPORT:||Email, Knowledgebase, Chat|
|NETFLIX:||Unblocks Netflix USA|
|ENCRYPTION/PROTOCOL:||AES 256-bit encryption; OpenVPN|
|COST:||$4.99/mo – $59/yr|
Norton WiFi Privacy Pros
As a result of a serious brand, Norton Wifi Privacy enjoys a couple of good features.
Their software is legitimate and protects you from data leaks and malware. Its underlying infrastructure is also strong and performs strongly.
It can be said that they need some subject matter experts on staff, who will provide a reliable technology infrastructure.
Here’s an in-depth look.
No DNS Leaks, Malware, or Virus Warnings Found
VPNs work by enclosing the Internet connection in a safe tube.
That way all your referral data is forwarded to the VPN servers.
And as a result, all your data, including the pages you visit or the items you download, is masked with information from thousands of other users.
Except for one thing.
Bad VPNs tell you there is a secure tunnel …
… just to “leak” your personal information for the planet to find out. They inadvertently expose your location, despite a green “connected” verification exposure tap in your app.
But do not worry.
We run each VPN connection through a series of six different tests. Norton WiFi Privacy received equivalent treatment. and all his tests came back negative. (In an honest way. In a positive way. You recognize what I mean).
- https://ipleak.net/ (none found)
- https://www.perfect-privacy.com/check-ip/ (none found)
- https://ipx.ac/run (none found)
- https://browserleaks.com/webrtc (none found)
- https://www.perfect-privacy.com/dns-leaktest/ (none found)
- http://dnsleak.com/ (none found)
No IP leak…
No WebRTC leak…
No DNS leak…
Before we let you go ahead and install everything, we do a final review.
We also run the installation files for each VPN through VirusTotal.com to ensure there are no hidden surprises. A leak-free VPN connection is of no use if it infects your device with malware in the process.
Good news! These tests came out clean too!
So far it seems to be an excellent VPN for data protection … But let’s move on.
Norton WiFi Privacy has the right fundamentals.
VPNs are incredibly important. Technically, tons are happening behind the scenes.
But that doesn’t mean they need to be too sophisticated for users. In fact, they should be the other.
Each VPN client should have as few features as possible. You shouldn’t need to dig, hunt, or read a manual to find out how it works.
Users just point and click.
Fortunately, that’s what we get from Norton WiFi Privacy.
Fire up the app and it will automatically connect you to the closest server it can find on your system.
Go to the “Virtual Location” tab to switch between server locations.
The only downside here is that they show countries, rather than individual cities or server locations.
Normally this is not a big problem. However, if the country’s servers are limited, it could be. (Read on in the Cons section below to find out why it’s relevant.)
Otherwise, you will also click the “Ad Tracking” option to see what percentage of malware instances are blocked.
There is really nothing to try or click in this view. It’s just a nice little feature to see and confirm that it’s running properly in the background. Those little green numbers should keep increasing, shielding you from all the sketchy sites out there.
Overall, the interface was simple and easy to use.
The only other drawback was the installation file. I mean, it worked fine. But it had been huge at over 80MB. So it took me a couple more minutes to urge me to go.
Those with newer devices and lots of storage space won’t mind. Those without, could.
16th Overall Speed Rank
Norton Wifi Privacy offered better than usual speeds, ranking 17th overall (out of 78).
We put each VPN through an exact equivalent testing process to come back with this number.
First, we ran a couple of speed tests without a VPN connection. In this way, we will eventually measure the difference to identify in what proportion we are bogged down.
Next, we connect to a popular server. This is what the EU thought:
- Ping: 36ms
- Download: 85.77 Mbps (12% slower than 97 Mbps benchmark)
- Upload: 44.36 Mbps (16% slower than 53 Mbps benchmark)
Nothing bad! Each slowed down by about 15%, which could go unnoticed in most cases.
Before we celebrate, let’s check another server to be sure.
This time we connected to a US server, and this is what we saw:
- Ping: 118ms
- Download: 41.47 Mbps (57% slower than 97 Mbps benchmark)
- Upload: 29.71 Mbps (44% slower than 53 Mbps benchmark)
Not that good, unfortunately.
The combined download speed was reduced to 127.24 Mbps.
Netflix Works on Three Out of Four Servers
Using Netflix to stream material worked three out of four times.
Here is why it is so important.
Streaming services like Netflix, Hulu, and Amazon have taken a tough stance on most VPNs lately.
In fact, most of the ones we’ve reviewed don’t work (although they claim they do). Or, literally, they tell you not to bother. They won’t even try to bypass Netflix anymore.
So getting 3 out of 4 servers working properly can be a big problem. That’s the kind of numbers we’ve only seen on the simplest VPNs for Netflix before.
And to be honest, we weren’t expecting it from Norton.
Large companies are often risk-averse. Most of the large public entities or conglomerates that we have reviewed will not attempt to thwart Netflix, encourage illegal torrent content, P2P, etc.
Those activities are “off-limits” because they really don’t want the effort, the legal battles, or the bad public relations.
Norton currently unblocks Netflix (or Hulu) for you. So bypassing geo-restrictions should be comfortable with this VPN.
Norton says it’s a no-logging policy. Big surprise. All the others too.
- Subscriber information and mobile device data, including device name, type, operating system version, and language;
- Added bandwidth usage;
- Temporary usage data to help debug a carry-over with the service.
Most of the things that get logged are due to standard reasons. Namely:
- “Improve product performance”
- “Improving customer satisfaction”
They will collect basic data together (like your bandwidth usage), but not anything personal that might haunt you (like your source IP address).
Very good overall!
Norton WiFi Privacy Cons
Norton WiFi Privacy delivered a solid infrastructure capable of providing a fast and secure connection.
What more could you want?
How about no registration, better device compatibility, and helpful customer support to begin with?
Have a look.
Norton Wifi Privacy’s parent company, Symantec Ltd., is based in Mountain View, CA.
That places them firmly within the Five Eyes Vigilance Alliance.
That’s bad for a couple of reasons.
You can recall the Snowden kid. You remember, “even though you’re 30,000 feet above solid Earth, the CIA will break into your browsing sessions and messages on your computer.”
The problem is what happens to the data after the CIA collects it.
Enters a database of some kind. Pretty standard.
All secret agents from Canada, the United Kingdom, New Zealand, and Australia can access it.
But wait, there is more!
This original Five Eyes deal is several decades old. Since then, it has expanded to include 14 countries in total, including:
Oh! That is tons. I had to use both hands to count that premium.
Unfortunately for your data and mine, it would take a lot more fingers to count all the people who now have access to you.
Restricted Devices with Uncertain Protocols and Data Encryption
Norton Wifi Privacy is often used on one to ten devices, depending on your subscription level.
But, before you get too excited, let’s break that down.
They are compatible with common operating systems such as Android, iOS, macOS, and Windows. OpenVPN and AES-256 encryption are industry standards. You, on the other hand, are unable to adjust.
Unfortunately, they don’t work with Linux, smart TVs, game consoles. They may work with routers, but only yours. So that’s another upsell.
Downloading torrents is not allowed. Nor does Tor.
Not such a great deal now, is it?
The name of the software is “WiFi Privacy” and there is no “VPN” to view (or read). That gives you clues about your customer segment. They go after the users of their other products, who are not necessarily advanced VPN professionals.
It still feels the too basic and limited touch. Especially once you compare the features and prices of the plan to the simplest VPNs within the space.
Useless Customer Support
Norton WiFi Privacy talks about a huge game.
They mention “bank-grade encryption” on their site. But nowhere can you really find how that is defined.
Go ahead, Command + F wholeheartedly.
Does not exist.
There’s only one way to get your answer now:
Customer Support. Except we had to go through multiple support reps to urge a fix.
The first time it took a full five minute wait before someone connected:
Pro Tip: “Experiencing a high volume of contacts” is a business language for “we don’t have enough staff.”
When the delegate arrived, he was unable to respond to all of our inquiries. It was obvious straight away that they didn’t understand what “protocols” or “encryption” meant.
THEY ARE THE SUPPORT REPRESENTATIVES OF A VPN PRODUCT IN A CYBERSECURITY COMPANY.
The second experience was almost worse than the primary one.
I tried to explain it in ten alternative ways. Homeboy didn’t understand. Then he killed the chat session because I didn’t reply a moment after the last message from him.
It was around this point that I began to question humanity.
Not Enough Country Servers Available
The data on the Norton WiFi Privacy server is almost as valuable as its protocols and ciphers, apparently.
Good luck finding it transparently on your site.
We were expecting to learn that they still have servers in 28 different countries. For us, this is a challenge.
Here’s the hard truth about VPN servers:
Most companies lie. They lie around their total number. They lie around the countries they are in and they even lie around the withheld data.
For instance, if a VPN says that it “doesn’t log,” but actually leases servers from other companies, do those companies log?
It is a slippery slope.
But generally speaking, you would like to travel with a VPN provider that has a strong worldwide network of servers.
This should end in better performance across the board, because:
- You will have more servers available located closer to you and
- You have a better chance of finding servers that are not overcrowded
Both of these factors increase your chances of consistently seeing faster speeds. So 28 countries are really not enough, to be honest.
Norton Wifi Privacy VPN Cost, Plans & Payment Methods
Norton WiFi Privacy has two pricing options:
You can slightly raise or lower those numbers by changing the number of devices. for example, if you simply want a connection, the monthly number is reduced to $ 4.99 cheaper. you will go up to 10 simultaneous devices.
Interestingly, the Android app only has a seven-day trial, while the iOS app has a full 30 days.
However, there is a 60-day full money-back guarantee. That’s one of the most generous we’ve seen.
They accept all major credit cards such as Visa, MasterCard, American Express, Discover, and JCB. They also accept PayPal.
But otherwise, cash and cryptocurrencies are not accepted, so it is not possible thanks to paying anonymously.
Do We Recommend Norton Wifi Privacy VPN?
Norton Wifi Privacy offers a strong connection. provide fast server speeds. and they offer an easy-to-use application.
All the goodies.
The list of services they don’t have, on the other hand, is even longer.
They don’t, offer a user-friendly jurisdiction. They don’t offer, good device/platform support, torrent, or Tor. It also hasn’t implemented a circuit breaker in its service, which could be a roadblock for tons of people.
It doesn’t, offer that many server locations. And they don’t offer knowledgeable customer service who knows what they’re talking about.
As a result, despite certain benefits, we are unable to recommend them. Alternatives can be found in our top ten VPNs.
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