Site5 Hosting Review 2021: Features, Pricing & More!

Site5 web hosting was founded in 1999 by Matt Lightner and Rod Armstrong, before being acquired in 2015 by conglomerate EIG (which also owns HostGator, Bluehost, and many others).

Site5 can be a niche service built for designers and developers, with multiple servers located in the USA, Europe, and Asia.

Site5 Hosting

Pride in being “developer-centric” sounds good in promotional materials. Does this niche offering make a difference? How does it affect what they are doing or, more importantly, what they don’t offer?

We bought your cheapest shared hosting plan and found a test site to see your uptime and speed over an extended period of your time.

Is Site5 okay to urge our recommendation?

Read on to search.

General Info & Hosting Overview

Our Rating:Our Verdict: 4.0⭐⭐⭐⭐
SPEED:545 ms (February 2020 to January 2021)
UPTIME:99.99% (February 2020 to January 2021)
SUPPORT:24/7 Live Chat, Email, Knowledge Base
APPS:WordPress, PrestaShop, Joomla, and Magento
FEATURES:Unmetered Bandwidth and Storage, Daily Backups, Email Accounts, and more.
HOSTING PLANS:Shared, Reseller, and Managed VPS
PRICING:Starting at $8.34/mo (biannually)

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Pros of Site5 Hosting

Site5 targets an audience of advanced users. It means that we had high expectations regarding the scope of performance.

In recent years, Site5 has performed well for speed and support, and very well for uptime.

What sets them apart are a couple of unique offers that specific customers will enjoy, including some time-saving cPanel migrations.

Let’s see how they improve:

1. Great Page Load Times

People can’t stand slow sites. Just an extra couple of seconds in page load times can cause your page abandonment to spread by 38%. Instead, most of these are directed to a competitor’s site.

For example, for an eCommerce site making $ 100,000 per day, a one-second delay to the page can potentially cost $ 2.5 million in lost sales per year. It goes without saying that speed is important.

We tested Site5’s site speed and it returned a solid 545ms average over the past 12 months.

Site5 Speed Feb 2020 - Jan 2021
Site5 average speed

2. Amazing Uptime of 99.99%

Over the past 12 months, Site5 delivered an average of 99.99% uptime with just 17 minutes of downtime. This year it had had an uptime of 100% almost monthly, in addition to March and April, where the uptime fluctuated between 99.98 and 99.99%.

Overall, you will rely on Site5 to keep your website running.

Site5 Hosting
Site5 average uptime
Average uptime of the last 12 months:
  • January 2021: 100%
  • December 2020: 100%
  • November 2020: 100%
  • October 2020: 100%
  • September 2020: 100%
  • August 2020: 100%
  • July 2020: 100%
  • June 2020: 100%
  • May 2020: 100%
  • April 2020: 99.99%
  • March 2020: 99.98%
  • February 2020: 100%

3. Good Customer Support

Site5 has two customer support options: live chat and email.

We always test the live chat option once we review the hosts and Site5 was no exception.

Their support staff connected with us in just a couple of seconds and answered questions quickly and accurately (although, we had to repeat ourselves from time to time to urge an answer we were looking for).

live chat

In addition to the live chat and email option, Site5 also offers a huge knowledge domain covering 500+ articles in 70+ categories.

Site5 knowledge base4. 45-Day Money-Back Guarantee

Site5 offers an excellent 45-day money-back guarantee.

Their VPS hosting plan has a short 15-day money-back guarantee.

The good news is that these refunds have no strings attached. They promise to answer your request within six hours (otherwise, they will credit more money to your account to prevent delays).

5. Free Transfers

Site5 also offers free website migrations or transfers if your site is hosted elsewhere. Many other web servers do too.

What’s different is that up to 25 (!) CPanel accounts will migrate for you (and up to 10 non-cPanel accounts), still for free!

A generous offer to require care for an otherwise time-consuming process.

6. Plans Come Standard With ‘Advanced’ Features

Another thing we liked about Site5 was that the “advanced features” normally reserved for higher-priced plans also come standard on their cheaper shared options.

Among the most prominent are:

  • Unmeasured bandwidth
  • Unmetered disk space and
  • Disaster recovery backups

The latter is particularly important when something eventually, at some point (and unfortunately), goes wrong.

Years ago, performing on our first WordPress site, we remembered hitting the Activate button while sitting in a cafe. A cold sweat broke out on my face as the screen went blank and my vision seemingly disappeared.

Things happen with websites. Having someone (or something) hold your back in the event of an emergency is immensely helpful.

7. Ability to Choose Your Server Location

Site5 has multiple server locations around the planet. They will allow you to choose any of their 21 different locations that you want (regardless of where you live).

It is very useful when boosting local SEO rankings.

In fact, according to the Site5 website, “From an SEO point of view, by providing another metric that you should only rank in that city/region, you will get very little revenue.”

8. Uptime Guarantee

Site5 offers a 99.9% uptime guarantee.

The company offers a prorated amount of credit for the amount of time its server is down on a monthly basis. This warranty only applies to unscheduled outages. Downtime caused by scheduled site maintenance does not apply.

Circumstances beyond Site5’s control that cause downtime also doesn’t count, such as DDoS attacks, hardware failures, third-party software failures, or maximizing your resource container.

According to their website, this is how the company calculates service credits on shared servers/resellers:

  • 100% – 99.9% uptime: no credit
  • 99.9% – 99.5% uptime: 5% credit
  • 99.5% – 99% uptime: 10% credit
  • 99% – 98% uptime: 15% credit
  • 98% – 95% uptime: 25% credit
  • Less than 95% uptime – 100% credit

This warranty does not apply to VPS or unmanaged dedicated server plans. Users can sometimes claim credit for every 45 minutes of actual downtime they experience.

According to the Site5 Terms of Service, the top 45 minutes of downtime will not count towards your credit and therefore the maximum number of credits you will receive is one month of services, which is approximately 22.5 hours of inactivity time.

9. Easy-to-Use cPanel

Site5 offers a cPanel where you will manage all aspects of your website hosting from one central location.

Although Site5 was “built for designers and developers”, cPanel has everything you need to maintain a site.


You’re ready to access video tutorials, email accounts, mailing lists, companion domains, web statistics, and more.

By providing cPanel, Site5 does make it easy for you to personalize your site, data, and content the way you want.

From your client area, domain or server, you can access cPanel.

Within the knowledge domain, Site5 has a full article on their site that tells users how to access cPanel from all three locations.

Cons of Site5 Hosting

As you just read, Site5 does an honest job in most of the most important areas: uptime, speed, and customer service.

However, there is a great detail that needs to be addressed transparently.

Have a look.

1. Expensive Pricing

Site5 is definitely not the most profitable host on the market.


Its starting price starts at $ 8.34 per month, that’s eight times our cheapest Hostinger host! Plus, you have to commit for a full two years and pay upfront to push that price forward. Otherwise, you will be looking at $ 10.74 for twelve months.

What’s even worse: they don’t offer a real, month-to-month, or even six-month pricing plan with their cheapest plan.

Site5 Pricing, Hosting Plans & Quick Facts

Here’s a quick overview of Site5’s hosting plans:

HostBasic PlanHost Pro+ Turbo PlanHost-Pro Plan
Email AccountsUnlimitedUn limitedUnlimited

Quick Facts

  • Free Domain: No ($ 12.00 per year).
  • Ease of Signup: Long, four-step registration process.
  • Money-Back: 45-day money-back guarantee.
  • Payment Methods: MasterCard, PayPal.
  • Hidden Fees and Clauses: Shared hosting accounts must not exceed 75,000 files, each email account must not exceed 10 GB of disk space, and each database must not use 2 GB of disk space.
  • Upsells: No upsells.
  • Account Activation: Quick Activation.
  • Control Panel and Dashboard Experience: cPanel.
  • Installation of Apps and CMSs (WordPress, Joomla, etc.): Quick and easy installation of popular applications and CMS with Softaculous.
  • Other Features: Backups, 99.9% Uptime Guarantee, SSH / Shell Access, etc.

Do We Recommend Site5 Hosting?

Yes and no.

Site5 has a lot of benefits for them: they need solid uptime results, fast speed, and their customer service is good too. not to mention all the useful features they include in their shared hosting plans.

However, it seems that there is a big drawback: the expensive prices.

So in case, cash is not an issue for you, we recommend that you give Site5 a try, but there are definitely other cheaper hosts with more stable uptime and faster page load times than you can. you just want to take a look.

Best alternatives for Site5 are:

Very Good Uptime | Easy to Use for Beginners | 24/7 Support
Read Bluehost review

Affordable | Top 3 Load Time | Multilingual Support
Read Hostinger review

Best Monthly Plan | 97-Day Refund time| Unlimited Bandwidth
Read DreamHost review


For FAQ’s about choosing the best web hosting providers for you go through our detailed article over here

Further reading: Best Cheap Web Hosting in 2021!

To Read more similar articles click here

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