This time We Are Reviewing a lesser-known VPN provider called “ZoogVPN”. We determine if it is something worth b
ZoogVPN was established six years ago on the Isle of Man by Zoog Services Ltd.
They advertise themselves as being fast, safe, and personal. They also claim to have a Netflix account.
However, almost every other VPN provider we’ve tested makes similar statements.
Does ZoogVPN live up to those claims?
I will be able to answer those questions during this review.
I’m also going to lay out the pros and cons of the service to let you know if it’s easy to use if ZoogVPN’s customer service is good and much more.
But first, let’s provide some basic information about ZoogVPN.
ZoogVPN Background & Compatibility
The ZoogVPN website features a simple and modern design. It immediately inspired confidence.
The site features some high-quality graphics and is extremely easy to navigate.
So far so good!
We did a short search and found overwhelmingly positive feedback. The majority of people were pleased with the fast speeds.
But how trustworthy is this information? Is it accurate to say that the speeds are that high? How do they compare to their competitors?
Customer experience has been very positive. However, the only way to know if the service is reliable is to try it yourself.
That’s why we signed up for a paid account, discovered the VPN client, and tested the speeds of three different servers for ourselves.
Right out of the box, ZoogVPN provides unlimited bandwidth and server switches.
Other notable features include no registration and public wifi security.
The VPN service also supports these operating devices and services:
ZoogVPN works on up to 5 devices simultaneously. However, configuring it directly on your router would help you bypass this limitation and connect even more devices.
ZoogVPN has 38 servers spread across 26 different countries. To be honest, that’s pretty poor in our experience. Trust. Zone, for example, has been around for roughly the same amount of time but has more than 130 servers in twice as many countries.
Fortunately, ZoogVPN covers a large number of major cities in North America, Europe, and Asia.
Think of a kill switch as your ultimate failsafe. If something happens to your internet connection, your VPN connection usually drops as well. that would leave everything he was doing called open for prying eyes to find out.
It’s no wonder it’s also one of the biggest complaints we’ve seen from people.
ZoogVPN seems to work with the DD-WRT and Tomato routers. the company offers here a configuration wizard for routers.
ZoogVPN supports both OpenVPN, L2TP, and PPTP protocols. The operation, however, does not help routers that flicker.
They’ve also added IKEv2 to their list of supported protocols.
So, before you go any further, bear that in mind.
Next, everyone’s favorite topic: real pros and cons
Lastly, ZoogVPn is based in Greece. The latter is very far from the jurisdiction of the 5 eyes, the 9 nines, and the 14 eyes.
|USABILITY:||Not very user-friendly|
|LOG FILES:||Grey Area|
|LOCATIONS:||18 countries, 27+ servers|
|SUPPORT:||Good customer support and live chat|
|NETFLIX:||Unblocks Netflix USA Chicago|
|ENCRYPTION/PROTOCOL:||AES-128 and AES-256; OpenVPN, L2TP, PPTP, IKEv2|
ZoogVPN is operating for many years now.
Hopefully, they have a solid service with all issues resolved by now.
So let’s start with what they’re doing right first before we take a look at where they could improve.
1. ZoogVPN encryption is Good enough
Security and privacy are probably the most important factors to consider when selecting a personal network. Privacy is the reason you are using a VPN in the first place.
Is ZoogVPN’s encryption strong?
Well, that depends on the plan you are using.
Is it well encrypted?
ZoogVPN has industry-standard AES-256 encryption for paid plans. this is usually the simplest of the simplest.
However, when you use the free plan, you simply get 128-bit encryption. Technically, it’s still pretty strong. it will cover you in most cases. But it’s not top-of-the-line either.
If your main reason for selecting a VPN is privacy, make sure you don’t use the free plan. You get the security you buy.
Is it allowed to download torrents?
It seems that torrents are allowed with ZoogVPN. But that will depend on the server you are using.
Servers that support P2P traffic, for example, may have a tiny “P2P” icon next to their name.
Make sure to choose one with this icon if you are looking to torrent.
ZoogVPN claims that they do not keep logs.
However, there are a ton of other VPN services, that’s not entirely true.
The information they collect includes your email and data transferred when using their service.
2. Above average speeds
Almost all VPN services claim blazing fast speeds.
ZoogVPN is no different. So I put them to the test, looking at download speeds on servers in the EU and US.
Here are the results.
- Ping: 130ms
- Download: 24.82 Mbps
- Upload: 25.59 Mbps
- Ping: 38ms
- Download: 57.99 Mbps
- Upload: 49.20 Mbps
- Ping: 223ms
- Download: 39.52 Mbps
- Upload: 15.97 Mbps
In the end, they are not the fastest or the slowest. And your connection speeds seem to depend on tons of the servers you are using.
3. Cheap (Have a free plan)
First, the great news. ZoogVPN offers a free plan. Therefore, you will register and verify the service without seeing an invoice.
There are Few restrictions.
For example, you are only ready to access three free servers in New York, London, and Amsterdam. Also, you are only allowed one tap over 2GB of knowledge transfer for free with this plan.
You can hit that threshold pretty quickly if you’re watching movies, downloading media files, and more.
There is also no guarantee that speeds will be fast on the free plan. They provide their “best effort bandwidth” with a free account.
If you can take it a step further, the company offers 1-, 6-, and 24-month plans.
All those packages offer you exact equivalent features. So you get access to each server, unlimited bandwidth and data transfer, five simultaneous connections, and full access to content.
The only difference is the term you want to pay in advance and therefore the discount for each.
Below is a breakdown of current prices.
The monthly plan $ 6.99 per month.
Pricing is decent with this plan, especially since you don’t need to commit to pushing such a low price.
Many other monthly plans that I have seen can cost twice the maximum amount than this one.
The six-month package costs $ 3.33 per month.
The two-year package costs $ 1.25 per month.
This plan will cost you $ 29.99. which means you get an additional twelve months and even save compared to the 1 year plan.
This also links ZoogVPN to the most profitable VPN service that I have reviewed.
If you’re not sure how you feel about ZoogVPN, start with the one-month plan. Then if you want, I recommend that you upgrade your package so that you have a full year of access.
That way, you’ll save more hard-earned cash.
ZoogVPN also offers a 7-day money-back guarantee.
That means you’ll try the free plan before paying for the service and still have a full week to make a decision if it’s right for you.
They even have many different payment methods such as PayPal, Visa, MasterCard, and even Bitcoin.
4. Money-Back Guarantee – 7 Days
The longest commitment to a VPN will always get you the most profitable rate. ZoogVPN is no different, here.
However, there is a drag with this.
How do you know if you want their service? How do you know if making a one-year commitment is the right decision?
Fortunately, ZoogVPN helps you in two ways.
First, they need a totally free plan. its limitations, but it is perfect to test the service.
Second, they still offer a money back guarantee. Therefore, you will still receive a refund if you change your mind after a couple of days.
5. Chicago U.S. server worked with Netflix
Testing Netflix is my favorite part of thisNetflix review process.
Netflix has been cracking down on VPN services in recent years. So even though a corporation claims to have a relationship with Netflix, their service won’t.
For example, ZoogVPN claims on its website that it is listed with Netflix, Hulu, YouTube, and more.
So let’s find out!
I went to my Netflix account on an Italian server to search.
In the beginning, things were promising. Italian movies started showing on the menu as soon as I logged in.
But once I clicked on one, Netflix knew that it used to be using a VPN.
We repeated that process on subsequent servers and none of them worked.
- United States: Washington
We started to get discouraged.
But then a US Chicago server saved the day and allowed us to finally start streaming.
- United States: Chicago
Several pages on your site still promote the use of Netflix. So hopefully they’ll bring a couple more servers back online.
6. Well customer support (& live chat)
After logging into ZoogVPN.com, you will access the support area on the left side of the screen.
By clicking the “Assistance” button, you will be directed to the current area:
ZoogVPN uses a ticketing system. Just click “Contact ZoogVPN Support” to submit a ticket.
You will be asked to provide your name and email, and you will also select the device you are using, the type of VPN, the type of assistance you would like, and therefore the priority of your question.
Then write your question or message. Here’s the one I sent:
Once you hit send, you will receive this message.
It’s nice that ZoogVPN gives you a window of time to wait to hear from them.
As with most types of customer support, it is important to inspect the ZoogVPN FAQ page to determine if your question has already been answered.
Also, the last time I checked ZoogVPN, there was no live chat, which resulted in customer support being within the cons section. They need since then improved and now offer impressive live chat support. As a result, I moved it to the professional section.
ZoogVPN has a solid track record around the board. Particularly considering the cost of the coffee.
That does not, however, imply that everything is in order.
In reality, I believe there were a few instances where the result was subpar.
Here’s a short rundown.
1. Interface not too good
ZoogVPN is simple to import, set up, and use. Simply choose your computer and you’re ready to roll.
The usability of ZoogVPN is not the worst that I have seen on an extended plane. However, once you start using the service, you will notice some annoying quirks.
Overall, I would give it a 4/10 for usability. Let me explain how the client works so that you don’t run into a series of equivalent questions that I had initially.
Start by creating an account with ZoogVPN and install the service on your device.
Just enter your credentials to log in.
Then the plus panel will appear:
You’ll see your current IP address, and influence button, and a neighborhood for choosing a server in the background.
I’ve blurred the IP address, here, but just select a server from the menu when ready.
Again, servers with “P2P” next to the name will allow P2P downloads. you will also bookmark a server if you wish. Just click on the one you would like to attach.
Then it will appear in the background. Press the install button to attach it.
When ZoogVPN connects you to the node, you’ll get a warning. If you’ve linked, the provider will keep track of how long you’ve been on the server.
When navigating away from the main home tab, you will see the settings within the second tab.
Here, you will control whether to start the application when your computer starts up and more.
The third tab displays your account information, such as the proportion of time you have until access to your account expires.
The fourth tab only contains basic information about ZoogVPN. The fifth is what you will want to click to exit the service.
Just select “OK” to exit.
2. “Kill-switch” only on Mac
I already alluded to the current one above. But it bears repeating.
Most of the major VPN services will offer you a kill switch just in case. In my opinion, it is quite an important feature. And it sucks that this key feature is offered simply for Mac devices.
For example, public WiFi connections are notoriously unreliable. You never know if they are getting down to business correctly (or who else is listening).
However, if they fell while browsing on your phone, your cellular network most likely copied it.
However, the VPN relation will be lost if this occurs. As a result, you’re absolutely exposed.
In conclusion, if you intend to use a VPN for public WiFi on the go, etc., a kill switch might be needed.
Do We Recommend ZoogVPN?
Unfortunately not me.
ZoogVPN’s encryption is pretty good. You literally cannot beat its price. and that we have a Netflix server to calculate.
When you consider all of this, as well as the fact that they just have a kill switch for Mac, it becomes clear that there are much better alternatives.
ZoogVPN receives a 62 out of 100 ratings. There are much better choices available; please see our “Best VPN” list for the top 5 most current VPNs.
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