In the vast expanse of time known as 2002, two bold Danish visionaries, Jacob Jensen and Thomas Frederiksen, embarked on an entrepreneurial journey that birthed a magnificent hosting company known as b-one.net. Fast forward more than two decades, and behold, b-one.net still thrives but now dons a new name: one.com. Join me, ladies and gentlemen, as we plunge into the depths of a comprehensive One.com Review.
Prepare yourselves, for one.com is different from your run-of-the-mill host. It sets its sights firmly on European users, meaning that if you hail from lands beyond the EU, you may still need to cross paths with this brand. But fret not, dear readers, for one.com is far from a hidden gem. In fact, it proudly stands tall in the digital realm, serving over 1.5 million satisfied customers scattered across an astonishing 200 countries, thanks to its strong alliance with sister brands under the illustrious group.ONE banner.
So, let us embark on this noble quest. Our grand mission is to present one.com to you, dear reader, with all its merits and intricacies, empowering you to decide whether this web host is the perfect match for your unique needs.
Table of Contents
|SUPPORT:||24/7 Live Chat, Email, and Knowledge Base|
|APPS:||1-click WordPress installation support (Starting from Explorer Plan)|
|FEATURES:||Unlimited bandwidth, 50 GB SSD storage, free website builder, free domain for the first year, daily backups, free SSL certificate, free email hosting, and a month of Google Ads Credit—now that’s what I call an all-inclusive hosting package!|
|HOSTING PLANS:||Shared, WordPress, and Email Hosting|
|SITE TRANSFER:||Free (From the Explorer plan)|
|PRICING:||Starting at $0/3 mo (renews at $6.99/mo)|
Pros of Using one.com
Let’s take a closer look at one.com. This Danish-based hosting company initially aimed to provide budget-friendly solutions to European web designers. However, it has expanded its offerings worldwide while focusing strongly on its European customer base.
Regarding hosting options, one.com primarily caters to beginners, opting for a user-friendly approach rather than offering advanced control panel customization or dedicated hosting. It positions itself as an accessible alternative to mass-hosting companies, with a consistent, clean design and reliable service.
In terms of environmental sustainability, one.com proudly operates as a green host. All of its European data centers run on renewable green energy sources, with its Danish centers relying specifically on wind power.
Now, let’s talk about the perks. With one.com, you can expect a high average uptime, ample storage, and the convenience of an easy-to-use Website Builder. These features make it an enticing hosting option for those seeking reliability and simplicity.
1. Average Uptime Is Pretty High
Before we dive deep into our review of one.com’s uptime, let’s address a crucial point: due to unavailability, we could not track the website from mid-October to late December 2022, so we’ll focus on the period between January and September 2022.
During this time frame, we discovered that one.com boasted an impressive average uptime of 99.99%. And the good news doesn’t stop there! As we entered the new year of 2023, January showcased a commendable 99.94% uptime. These figures position one.com favorably against popular hosts like DreamHost (99.86% average uptime) or Bluehost (99.91%).
While one.com has a history of delivering stellar uptime, it’s worth noting that we need help locating an uptime guarantee on their website. Nonetheless, the host proudly asserts that it provides a 99.99% uptime, assuring users of its commitment to reliability.
2. Plenty of Storage
One.com knows how to spoil its users with generosity when it comes to storage, starting even its basic plan with a whopping 50 GB of SSD storage and an additional 3 GB of email storage.
Although none of its plans provide unlimited storage, the Guru plan offers an ample 750 GB, which should more than suffice for the needs of the average web designer.
However, if unlimited storage is an absolute must, I recommend exploring A2 Hosting. With their Drive plan starting at just $5.99/month, A2 Hosting delivers unlimited storage to satisfy your storage cravings.
3. Competitive Response Times
Once again, let’s address the issue that we couldn’t track one.com’s performance between October and December 2022, so we’ll focus on the first nine months of that year.
During this period, one.com boasted an impressive average response time of 542 ms. This outperforms the response times of other hosts like HostPapa (600 ms) and DreamHost (1,815 ms) in 2022.
Now, why does response time hold such importance? Well, it directly impacts your conversion rate. Visitors may choose to explore a competitor’s site if your website takes an eternity to load.
According to a 2022 study by Portent on page speed and conversions, a page loaded in just 1 second enjoyed a conversion rate of 40%. However, when that loading time increased to 3 seconds, the conversion rate plummeted to 29%. This means that a poor hosting decision can lead to a significant loss of revenue. So, it’s crucial to prioritize a hosting provider that ensures swift response times for optimal user experience and improved conversions.
4. Easy-to-Use Website Builder
While the Beginner plan of one.com may not provide one-click WordPress installation, it offers a user-friendly Website Builder as a distinctive CMS and alternative explicitly tailored for beginners.
Like other page builders, one.com’s drag-and-drop builder utilizes themes, templates, and customizable pages to assist you in creating your website. However, finding extensive instructions or FAQs online might be challenging since it’s exclusive to one.com.
Nevertheless, it’s important to highlight that one.com was once a competitor to WordPress, which speaks volumes about the company’s confidence in its Website Builder.
5. Ease of Use
Get ready for a hosting experience that keeps things straightforward, courtesy of one.com. Their services include WordPress, email, and shared hosting plans, presented without the confusion of multiple server choices or overwhelming technical jargon.
One.com provides an academy offering design and search engine optimization (SEO) guidance to further support beginners. They emphasize making web hosting accessible and user-friendly; this philosophy shines through in their intuitive control panel. Signing up for their services is a breeze, ensuring a hassle-free experience.
Cons of Using one.com
Although one.com presents a few distinctive features, our one.com review unearthed a number of drawbacks that deserve attention.
Firstly, the host provides limited plan options and needs more WordPress support, which could concern some users. Additionally, the absence of phone support may leave some seeking alternative avenues for assistance. Lastly, one.com offers only a 15-day money-back guarantee, which may provide little time for users to fully assess their hosting experience.
Now, let’s delve into the significant disadvantages we encountered during our evaluation.
1. Limited Plan Options
At its core, one.com caters primarily to the beginner market, focusing solely on shared hosting as its primary offering.
The hosting provider presents four tiered shared hosting plans: Beginner, Explorer, Enthusiast, and Guru. As you move up the tiers, additional features such as extra storage, domains, and email storage become available.
While one.com does provide managed WordPress hosting and professional email hosting.
It doesn’t extend its services to dedicated hosting or virtual private server (VPS) options like larger hosts such as DreamHost do. Shared hosting remains the only choice.
Moreover, one.com imposes a limit of 10 domains, which may pose a challenge if you require hosting for multiple e-commerce stores. In such cases, exploring alternative hosting solutions like SiteGround, which allows for unlimited websites, may be necessary.
2. Customer Support Is Just OK
When it comes to customer support, one.com has some catching up to do compared to other hosting companies, as it currently presents a mixed bag of options.
While it offers multilingual assistance, all support is provided online without phone support, leaving users needing a quick support channel. Although 24/7 live chat is available, the support team’s response time could be more active. We struggled to connect with an agent for over 30 minutes during our customer support encounter.
Other support avenues include email communication, which generally receives responses within 24 hours, and a knowledge base for self-help.
However, it’s worth noting that users on review sites who appreciated one.com’s services were often beginners in website building. They found value in customer support guiding them through the process, mainly if they required assistance in a language other than English.
In summary, if you’re a beginner comfortable with online-only support, one.com offers acceptable assistance. Alternatively, explore Bluehost and A2 Hosting for more comprehensive support options.
3. Beginner Plan Is Very Limited
Unfortunately, the limitations of one.com’s Beginner plan make it an unsuitable choice for most users.
To begin with, the absence of WordPress support on the Beginner plan means you’ll need to opt for the Explorer option or higher if you want to utilize the world’s most popular CMS.
Furthermore, the Beginner plan only provides 3 GB of storage for email hosting, which may prove insufficient considering the promise of unlimited email accounts.
Regrettably, it’s not just the Beginner plan that lacks robust features. Even one.com’s other plans offer limited functionality. The ability to host multiple domains, for example, only becomes available from the Enthusiast plan onwards, requiring an upgrade to the third tier for such functionality.
4. Low Introductory Pricing but High Renewal Prices
Like the common practice among web hosts, one.com entices users with attractive introductory rates to increase those prices once the initial year has passed.
In the United States, the pricing structure is as follows:
- The beginner plan starts at $0/3 month and renews at $6.99/month.
- The Explorer plan starts at $0/3 month and renews at $12.99/month.
- The enthusiastic plan starts at $0/3 month and renews at $17.99/month.
- The guru plan starts at $0/3 month and renews at $26.99/month.
5. Only a 15-Day Trial
One more drawback to consider with one.com is its 15-day money-back guarantee, which falls short compared to the 30-day warranties offered by most web hosting companies we examined. Notably, DreamHost goes above and beyond with a generous 97-day refund period.
Having just over two weeks to assess a host may feel limiting. If you choose one.com, it’s advisable to promptly explore and test its features in the initial days to ensure you can cancel within the given timeframe if unsatisfied.
- Money Back: Enjoy the security of a 15-day money-back guarantee for added peace of mind.
- Website Migration: Seamlessly migrate your WordPress websites with the convenience of a free migration tool, available from the Explorer plan onwards.
- Free Domain: Receive a complimentary one-year domain registration with a .one domain, ranked among the top 30 most popular new domains. Please note that the renewal fee is $16.99/year. This offers excellent value compared to popular domains like .com or .net, which start at $19.99/year and renew at $24.99/year.
- Ease of Sign-up: Experience a hassle-free and guided sign-up process to make getting started a breeze.
- Payment Methods: Choose from flexible payment options, including PayPal and all major credit cards. Bank transfers are also available in select European countries.
- Hidden Fees and Clauses: The full refund policy only applies to one domain. Additionally, it’s essential to know that renewal rates are notably higher than the introductory rates.
- Account Activation: Enjoy instant activation in most cases, ensuring swift access to your hosting services. However, please be aware that activation may be delayed due to suspected fraud or inaccurate information.
- Control Panel and Dashboard Experience: Benefit from a customized one.com control panel, providing a unique and user-friendly interface. Please note that cPanel is not available.
- Installation of Apps and CMS (WordPress, Joomla, etc.): Simplify the process with one-click installation of WordPress exclusively, starting from the Explorer plan.
Do We Recommend One.com?
One.com may only be our top recommendation if you’re a European user seeking a WordPress alternative with multilingual support.
For most businesses, one.com lacks standout features.
Concerns arise with the Beginner plan needing more WordPress support and limited domain hosting options. Additionally, the 15-day money-back guarantee falls short compared to the standard 30-day period offered by most hosts.
In summary, unless you have specific requirements met by one.com, we suggest exploring alternative hosts we closely monitor, such as DreamHost or A2 Hosting.
Can I enjoy unlimited storage with one.com?
Unfortunately, one.com does not provide unlimited storage options. However, their hosting plans offer generous storage allocations, ranging from 50 GB SSD storage in the basic plans to up to 750 GB in the higher-tier plans.
Does one.com offer phone support?
No, one.com does not offer phone support. Their customer support is primarily available online, including 24/7 live chat, email support (with responses within 24 hours), and a comprehensive knowledge base.
What is the refund policy of one.com?
With one.com, you have a 15-day money-back guarantee. If you find their hosting services unsatisfactory, you can request a refund within 15 days of your purchase. It’s important to note that this refund policy applies to one domain only.
Can I install applications other than WordPress with one.com?
While one.com provides a convenient one-click installation feature, it is currently limited to WordPress. If you require other applications or content management systems (CMS) like Joomla, they may need to be supported on one.com’s hosting platform.
Does one.com offer website migration assistance?
Yes, one.com offers a free website migration tool specifically designed for WordPress websites starting from the Explorer plan. This tool simplifies transferring your existing WordPress site to one.com’s hosting platform.
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