TsoHost Hosting was founded in 2003 by Paragon Internet Group. And so far, they host over 500,000 websites from their base in the UK. Let’s Dive into a Detailed TsoHost Hosting Review.
Unlike some companies that have reached this same scale and sold, tsoHost is essentially run by an equivalent founding team that has operated it since its inception for almost 14 years.
TsoHost may not be one of the largest or most well-known hosting providers out there. But that steady growth and stable leadership point to a corporation that knows what it’s doing.
We signed up for your cloud hosting plan and are closely monitoring performance stats like uptime and page load speeds.
Our goal is to compile a good, unbiased review and let the tsoHost data represent itself and support the performance of our live test website.
Let’s see how Tsohost has fared over the last year.
Table of Contents
General Info & Hosting Overview:
| OUR RATING: | Our Verdict: 3.0  |
| SPEED: | 636 ms |
| UPTIME: | 99.89% |
| SUPPORT: | Live Chat, Phone, 24/7 Ticketing, and Knowledge Base |
| APPS: | WordPress, Joomla, Magento, PrestaShop, OpenCart, Drupal, phpBB +25 Overall Apps |
| FEATURES: | One Website, Free Domain Name, 100 GB Storage, Unlimited Bandwidth, 512 MB Memory, 1-Click Installs, 30-Day Money-Back Guarantee |
| HOSTING PLANS: | Shared, WordPress, VPS, Managed Dedicated, and Dedicated Servers |
| SITE TRANSFER: | Free |
| PRICING: | Annual Starting at £3.99/mo (Monthly Renewal price £4.99/mo) |
Pros of TsoHost Hosting
TsoHost hosting has grown steadily and has kept its founding team intact. That points to a well-run organization that (should) stick with the most important things like uptime and speed.
1. Solid Loading Time (636 ms)
Speed is one of the main decision-making criteria you should use when evaluating a replacement hosting company.
The reason? Three-quarters of your website traffic will go away if pages load for more than five seconds.
We are very concerned about the primary months once we start monitoring them. With two seconds of load time, it means that almost half of your traffic will leave the location and visit someone else who has a much better load time, at least one second.
However, the good news is that Tsohost has really improved its game over the past year and delivered a solid speed of 636 ms. Although the loading time has been a bit slower compared to the beginning of 2021, it is still okay to ask us to approve.
2. Acceptable Uptime – (99.89%)
Uptime is possibly the most important criterion that a hosting company is responsible for.
Our statistics show that in 2022, tsoHost was up 99.89% of the time. Very good. But also not quite good.
Since tsoHost’s Service Level Agreement (SLA) includes a 99.9% uptime guarantee, you can be eligible for reimbursement for the months with excessive downtime. You are entitled to a full week of account credit if the uptime for a given month falls below 99.9%.
3. Nice ‘Bonus’ Plan Features
Like many of the leading web hosts, TsoHost features an easy one-click installation of CMS applications like WordPress, Drupal, and ZenCart. Meaning you will have a replacement site within minutes and possibly sell out on top of the day.
A 30-day money-back guarantee also comes with each joint hosting plan. (Unlike many other hosts, this money-back promise will be a steal, with no secret expenses or other gimmicks to consider.)
Their plans, even the most basic and inexpensive ones, come with tons of additional features that aren’t very common with other hosts. For example, all of their plans offer free name and website migrations.
4. Transparent Pricing
Many hosting providers offer many upsells at the last-minute checkout. Once you choose your chosen plans, it often comes with a 2-3 year commitment to higher renewal prices.
We liked Tsohost‘s pricing plans as you will find ALL THE FEATURES shown in their pricing plans, and they also show you the various price compromise prices.
If you choose to pay a monthly subscription, the cheapest plan starts at £4.99/month (about £6.00/month) + 20% VAT. You receive a monthly discount of £1/month when you join up for an annual plan.
Cons of TsoHost Hosting
All in all, tsoHost presents many things to love.
His speed is solid. Their plans, even the most profitable ones, come with some cool features like daily backups and one-click installs.
However, there are a couple of drawbacks to their service that you should remember.
1. UK-based servers
It is not necessarily unpleasant. However, if your site is especially for the US market and customer base, you will be more satisfied with your servers located within the US, not overseas.
Servers abroad often slow down your site as data transfers take longer.
2. Strict Payment Terms
Long and excruciatingly boring Terms of Service are usually where all bodies are buried.
And the tsoHost terms were no exception.
First, there are strict terms on how and when renewals are paid for.
Here’s the problem: how often do you get a replacement or indefinite credit throughout the year, only for the old one to still be tied to multiple online accounts (like hosting providers)?
If the overdue invoices are not resolved within a couple of days, TsoHost will automatically suspend your account (which means your site goes down). So keep an eye out for those reminder emails!
When other products purchased through them, sort of a name, expire (again, unfortunately, it is common once they try to run a card with an old number, and therefore, the payment does not go through, although it just assumes that it does ), that product will. It will expire immediately the next day.
Once you’ve successfully paid, you’ll need to notify them by email to urge your domain or site to be back online within 24 hours. Therefore, you will inadvertently be seeing a long period of inactivity if something common happens, such as your card details change, and the payment does not go through.
Another possible downside is that each payment received must be made in UK sterling. Which means you are hooked on any kind of change possible.
Last but not least, they reserve the right to vary or adjust prices at any time. This means that although your next renewal period won’t cost you more right now … it doesn’t mean what will happen soon.
3. Limited and Slow Support
TsoHost has three customer support options: live chat, phone, and ticketing. On top of that, they even have a huge domain of knowledge.
Sounds good, right?
In theory, yes; however, it is not that good in practice.
Their phone support is available only from 7 am to midnight GM, an equivalent for live chat. So if you are within the US (or anywhere else besides the UK and Western Europe), you might have a couple of issues.
Also, once we tried to contact their customer rep via chat (multiple times) during business hours, there was no possibility to do so, leaving us questioning whether TsoHost even features a live chat option or claims that it is doing.
This left us with ticket sales. We opened a replacement ticket within the customer area and asked some technical questions. We received clear and well-informed answers to some or all of our questions, but it took the customer representative 13 hours to answer us.
It is understandable that ticketing is slower than a real live chat, but 13 hours to request-response can be a bit excessive.
TsoHost Pricing, Hosting Plans & Quick Facts
Four separate shared hosting plans are provided by TsoHost. Both rates shown are for a commitment of 12 months.
Here’s what’s included in each one:
| Economy Plan | Deluxe Plan | Ultimate Plan | Maximum Plan | |
|---|---|---|---|---|
| Pricing | £3.99/month (All prices exclude VAT at 20%) | £5.99/month (All prices exclude VAT at 20%) | £8.99/month (All prices exclude VAT at 20%) | £14.99/month (All prices exclude VAT at 20%) |
| Websites | 1 | 5 | 10 | 200 |
| Bandwidth | Unmetered | Unmetered | Unmetered | Unmetered |
| Storage | 100GB | Unmetered | Unmetered | Unmetered |
| Email Accounts | 100 | 500 | Unlimited | Unlimited |
| Other Features | • 1 Basic Migration | • 3 Basic Migrations | • 3 Basic Migrations • 2 eCommerce Migrations | • 5 Basic Migrations • 3 eCommerce Migration |
Quick Facts TsoHost Hosting Review
- Ease of Signup: the registration process is comparatively quick and painless
- Payment Methods: you will pay with MasterCard or PayPal.
- Money-Back: 30-day money-back guarantee.
- Hidden Fees and Clauses: There are no domain names in some plans. Take care of the renovations.
- Upsells: There are a couple of upsells on the way.
- Account Activation: Usually instant; however, in some cases, it can take up to every day.
- Control Panel and Dashboard Experience: cPanel.
- Installation of Apps and CMSs (WordPress, Joomla, etc.): Extremely easy one-click installation of the most popular applications.
Do We Recommend TsoHost?
Yes and no.
TsoHOST delivered decent page load times, which we liked.
We were also impressed by its relatively inexpensive plans that provide great features. We also appreciate that your pricing comes with strict terms and is transparent and honest on your website. However, the costs are shown without VAT, which is decided by your country for the billing details.
What? Down? Two important elements are missing: poor uptime and sluggish customer service that can’t be ignored.
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